What to expect when we visit
How a Northridge HVAC visit works, what to have ready and how pricing and payment work.
What happens on the day?
- 01
A text on the way
You get a text with the technician’s name when they are heading to you.
- 02
Talk it through
Show the technician the system and tell them what you have noticed.
- 03
Diagnosis and price
The technician finds the cause and gives you a fixed price for the job.
- 04
Fixed and explained
Once you agree, the work is done, tested and explained before we leave.
What should I have ready?
- Clear access to the indoor unit, outdoor unit and return air grille
- Access to the roof space manhole if you have a ducted system
- The brand and model of your system, if you know it
- Photos of any error codes and a note of when the problem started
- Pets settled away from the work area
Worried about the cost?
Many people are. You get a fixed price before any work starts, and if a repair is better value than a replacement we tell you. You can say no to any quote and only pay the call-out.
Common questions
Most repairs and services take one to two hours, including diagnosis. New system installations take longer and are scheduled in advance.
Ready when you are
Book online in a minute, or call and talk to a real person. The emergency line is answered 24/7.
- Office hours
-
- Monday to Friday07:00-17:30
- Saturday08:00-13:00
Book a service
Tell us what is happening and a time that suits you. We confirm by phone or text within one business day. For an emergency, please call.